Legal
Cookie Policy
This Cookie Policy explains how Bestami (a brand of BONMART LIMITED) uses cookies and similar technologies on bybestami.com. You're in control — change your preferences any time.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, recognise return visitors, and provide a better experience.
Cookies do not contain personally identifiable information by themselves but may be linked to personal data when combined with other information.
This Cookie Policy applies to bybestami.com, operated by BONMART LIMITED (trading as Bestami).
2. Types of cookies we use
Essential cookies
Required for the website to function — including remembering items in your cart, processing checkout, and keeping you logged in.
These cannot be disabled. Without them, our website cannot work properly.
Performance and analytics cookies
Help us understand how visitors use our site so we can improve it. Includes Google Analytics, which collects anonymous data on:
- Pages visited and time spent
- Referral source
- Device and browser information
- Approximate location
Marketing and advertising cookies
Used to show you relevant Bestami ads on other websites and social platforms — for example, Meta Pixel for Facebook and Instagram ads, and TikTok Pixel.
These cookies track your activity across websites to help us reach pet parents who would love Bestami.
Functional cookies
Remember your preferences (such as language and region) to make your experience smoother on repeat visits.
3. Third-party cookies
Some cookies are set by third parties we work with:
- Google Analytics — website performance analytics
- Meta (Facebook and Instagram) Pixel — advertising
- TikTok Pixel — advertising
- Stripe and PayPal — payment processing
- MailerLite — email tracking, only after you opt in
Each of these has its own privacy policy. We recommend reviewing them if you want full details.
4. Managing cookies
On our site
Use the cookie banner that appears on your first visit to set your preferences. You can change them anytime by clearing your browser cookies and revisiting the site.
In your browser
Most browsers allow you to block, delete, or set preferences for cookies:
- Chrome: Settings → Privacy and security → Cookies
- Safari: Preferences → Privacy
- Firefox: Options → Privacy & Security
- Edge: Settings → Privacy, search, and services
Opt out of analytics
- Google Analytics: tools.google.com/dlpage/gaoptout
- Meta: facebook.com/settings?tab=ads
- TikTok: tiktok.com/legal/page/eea/privacy-policy
Note: Disabling cookies may affect site functionality. Some features may not work as intended.
5. How long do cookies last?
- Session cookies — deleted when you close your browser
- Persistent cookies — stay on your device for a set period, typically 30 days to 2 years
Specific durations vary by cookie. The longest-lasting cookies on our site are analytics cookies, up to 26 months.
6. Changes to this Cookie Policy
We may update this policy from time to time. The "Last updated" date will reflect any changes.
Contact
For questions about our use of cookies:
Email: hello@bybestami.com
Postal address: BONMART LIMITED, 167-169 Great Portland Street, London, England, W1W 5PF
Companies House Reg: 15276990
VAT Reg: GB 495 3935 41
For more on how we handle your personal data, see our Privacy Policy.