We dispatch within 1–2 working days. Standard UK delivery takes 2–4 working days after dispatch. Free UK delivery on orders over £40. You will receive tracking by email when your order leaves us.

We offer a 30-day satisfaction policy. If you are not happy with your purchase for any reason, contact us and we will sort it — replacement, exchange, or full refund. You also have a statutory 14-day right to cancel under UK Consumer Contracts Regulations.

Yes. Made from three ingredients: food-grade soy fibre, corn starch, and guar gum. All plant-based. No synthetic chemicals, no artificial fragrance, no silica, no clay. HACCP certified to food-grade safety standards. Safe for kittens from 8 weeks and senior cats.

Yes — certified to OK Compost HOME standard by TÜV Austria. The inner bags break down in a standard garden compost bin, at ambient temperature, within 12 months. No industrial facility needed.

Most cats accept tofu litter without difficulty. Transition gradually: start with 20% Bestami mixed into your current litter, increase to 100% over 7–10 days. If your cat still refuses within 30 days, contact us — we will offer a refund, no argument.

Bestami is a direct member of 1% for the Planet. This means 1% of our total annual revenue — not profit — is donated to independently vetted environmental non-profits. This is built permanently into how we operate, not a campaign.

All Bestami products are formulated without synthetic chemicals, artificial fragrance, or harsh ingredients. If your pet has a specific health condition, consult your vet before switching.

Yes — we welcome conversations with pet shops, eco retailers, and independent stores across the UK. Email hello@bybestami.com with a brief description of your business and we will come back to you.