We fulfil orders through Amazon's fulfilment network, which means fast and reliable UK delivery. Standard delivery typically arrives within 2–4 working days. Exact delivery costs and any free delivery threshold will be confirmed at launch. You will receive a tracking number by email as soon as your order is dispatched.

We stand behind every product we sell. If you are not completely satisfied within 30 days of receiving your order, contact us at hello@bybestami.com and we will make it right — replacement, exchange, or full refund, no argument. You also have a statutory 14-day right to cancel under UK Consumer Contracts Regulations. Return postage terms will be confirmed at launch.

We fulfil all orders through Amazon's fulfilment network. This means your Bestami order is picked, packed, and shipped by Amazon from their UK fulfilment centres — giving you fast, trackable delivery with the reliability of Amazon's logistics. Your order will arrive in Bestami branded packaging. You will receive a tracking number by email as soon as your order is dispatched.

Yes. Made from three ingredients: food-grade soy husk, corn starch, and guar gum. All plant-based. No synthetic chemicals, no artificial fragrance, no silica, no clay. HACCP certified to food-grade safety standards. Safe for kittens from 8 weeks and senior cats.

Yes — certified to OK Compost HOME standard by TÜV Austria. The inner bags break down in a standard garden compost bin, at ambient temperature, within 12 months. No industrial facility needed.

Most cats accept tofu litter without difficulty. Transition gradually: start with 20% Bestami mixed into your current litter, increase to 100% over 7–10 days. If your cat still refuses within 30 days, contact us — we will offer a refund, no argument.

Bestami is a direct member of 1% for the Planet. This means 1% of our total annual revenue — not profit — is donated to independently vetted environmental non-profits. This is built permanently into how we operate, not a campaign.

All Bestami products are formulated without synthetic chemicals, artificial fragrance, or harsh ingredients. If your pet has a specific health condition, consult your vet before switching.

Yes — we welcome conversations with pet shops, eco retailers, and independent stores across the UK. Email hello@bybestami.com with a brief description of your business and we will come back to you.